💬 Comprehensive FAQ

Everything you wanted to know about Realbot.

Quick answers across Realbot's products, pricing, integrations and onboarding. Can't find what you're looking for? Get in touch — we usually reply within an hour.

General

About Realbot

What is Realbot?

Realbot is Australia's AI-powered real estate marketing and lead generation platform. Built specifically for real estate agencies and agents, Realbot combines digital marketing, premium property presentation tools, suburb authority pages and an AI virtual assistant that responds to buyer and seller enquiries 24/7.

Who is Realbot for?

Realbot is built for Australian real estate professionals — individual agents, high-performing premier agents, boutique agencies, franchise offices and multi-office groups looking to grow leads and stand out locally.

Where is Realbot based?

Realbot is an Australian company, part of Real Search Company. Customer support operates Monday to Saturday, 09:00–16:00 AEST. We serve agencies nationwide.

Has Realbot won any awards?

Yes — Top PROPTECH Company in APAC 2021, Proptech Award 2024 Winner, Google Maps Platform Awards 2025 Honorable Mention, and REIA National Awards for Excellence finalist. See our awards page for the full list.

Pricing

Plans & pricing

How much does Realbot cost?

Premier Agent subscriptions for individuals start from AUD $299 per month for Local, $799 for Growth, and $1,500 for Elite. Agency packages start from AUD $1,500 per month. Pre-listing services like 3D floor plans, virtual staging and property videos are available as per-listing add-ons or vendor-paid marketing.

What does Premier Agent include?

Premier Agent includes a search-optimised agent profile, suburb landing pages, an AI lead qualifier, monthly social and video content, lead capture forms and ongoing performance reporting. The exact inclusions depend on whether you choose Local, Growth or Elite tier.

Is there a free trial?

You can sign up for a free Realbot agency, agent and property profile that lets you connect with buyers and sellers across all channels. Premium features unlock with a paid subscription.

Can I cancel anytime?

Yes. Realbot subscriptions are month-to-month. You can pause, upgrade, downgrade or cancel anytime through your account portal or by contacting our team.

Can vendors pay for pre-listing services?

Yes — many agencies build pre-listing services into their vendor-paid marketing packages. It turns a margin item into a value-add the vendor sees clearly on the campaign quote.

Products

Realbot products

What is a Property Showcase?

A Property Showcase is a dedicated digital page for one property that combines interactive floor plans, virtual staging, neighbourhood data, aerial imagery and an AI assistant — giving buyers a far richer experience than a portal listing alone.

What pre-listing services do you offer?

Seven services: Interactive Floor Plan Tours, 2D & 3D Floor Plans, Virtual Staging, 3D Virtual Tours powered by Pivo, Social Media Presence, Property Aerial Maps and Real Estate Videos. Available individually, as bundles, or as full vendor campaigns.

How does the AI virtual assistant work?

The AI assistant lives on your agent profile, property showcase pages and Google Business Messages. It greets buyers, answers common questions, qualifies their requirements (price range, suburbs, type of property, timing) and books inspections — then routes the lead to you with full context.

Can the AI handle questions about specific listings?

Yes. We train the AI on each Property Showcase you publish — so it can answer questions about price guides, inspection times, features, school zones and similar specifics for that property.

Integrations

Integrations & technology

Does Realbot integrate with Google Business Messages?

Yes. Realbot was one of the first Asia-Pacific technology providers to partner with Google Business Messages — enabling agents and agencies to respond instantly to buyer and seller enquiries directly from Google Search and Google Maps results.

Can Realbot integrate with my CRM?

Yes. Realbot is designed to integrate with most existing real estate management systems and CRMs. Custom integrations are available during onboarding for specific platforms.

Can it work with my existing agency website?

Yes. Realbot can complement an existing agency website, or replace outdated agent profiles and listing pages with modern, search-optimised replacements that link from your domain.

Onboarding

Getting started & ownership

How long does setup take?

Most Premier Agent profiles, suburb pages and AI assistants are live within five business days of sign-up. Property Showcases launch within 3–5 business days from receiving listing materials. Full Vendor Campaigns run 5–10 days end-to-end.

Do I keep ownership of my leads?

Always. Every enquiry captured by your Realbot AI assistant or lead form is yours — sent directly to your email or CRM. We don't broker, resell or share leads with other agents.

How do I get started?

Sign up online with your name, email, mobile and agency details — it takes under two minutes. Our team will reach out within one business day to begin onboarding. You can also book a personalised demo or call us on 1300 108 654.

What support do I get?

All paid plans include email and phone support during business hours (Mon–Sat, 09:00–16:00 AEST). Elite and Agency Enterprise plans include a dedicated account manager and priority response.

Still got questions?

Our team replies fast — call, email or book a 30-minute demo with the founder.